Privacy Policy

This policy sets out the basis on which any personal information we collect from you will be processed by us. It applies to information we collect about:

  • Visitors to our website.
  • People we talk to via telephone or directly through a representative.
  • Complaints and other individuals in relation to data protection or freedom of information complaint or enquiry.
  • People who use our services e.g., customers and those who subscribe to our newsletter.
  • Job applicants and our current employees.

What information do we collect?

Depending upon the services you have requested or how you have been contacted we collect your name, email address, address, phone number, bank card, etc. for admin and marketing purposes, which will be done according to your wishes and in accordance with the law. You may provide us with information by filling in forms on our website(s) or by corresponding with us by phone and e-mail.

This includes information you provide when you register for an account, make a booking or reservation, enter into a contract for the supply of services, enter a competition, promotion or survey and when you report a problem with our website.


We may also collect information about our website users by the use of cookies. By continuing to access the site you agree that we can place the cookies on your device. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. We use cookies to identify registered users automatically when they log on and also to track users as they travel through the system. They can be used to retain user preferences, can include such information as the internet domain and Internet Protocol (IP) address from which you access our website and can provide anonymised tracking data to third party applications like Google Analytics. For more information, please read the Google Analytics Privacy Policy here:

As a rule, cookies will make your browsing experience better. However, if you wish to disable cookies, this can be controlled through your browser settings, but you should be aware that this could limit your ability to use certain features on our website.

Our website automatically logs visitor information from which we can produce summary statistics which help us to make our site more useful as well as helping us improve the site’s technical design specifications and performance.


Our premises also use CCTV to capture images of visitors and staff for the purpose of crime prevention and public safety.

Why we need it?

We need your personal information in connection with the following purposes:

Fulfilling your requests:

  • to provide you with the information you require about our services, to make activity bookings and reservations;
  • to complete any transactions you are undertaking with us;
  • to administer any promotion or compassion that you enter via our website(s);
  • progressing any application for employment or administrating your employment with us such as salary payment and complying with legal requirements.

In these circumstances, we have a contractual reason and a legal obligation to process your data.


  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, which may be based on your activity on our website(s);
  • to make suggestions and recommendations to you and other users of our website site about goods or services that may interest you or them, which may be based on your activity on our website(s);

In these circumstances, we will either have a legitimate interest or your consent to process your data.

Service Improvements:

  • to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • to administer our site and for internal business administration and operations, including troubleshooting, data analysis, testing, research, classical and survey purposes;
  • to notify you about changes to our service and to send you service emails relating to your account;
  • as part of our efforts to keep our site safe and secure; and to manage and operate your account with us.

In these circumstances we will either have a contractual reason or legitimate interest to process your data.

Crime Prevention and Public safety:

  • We use CCTV footage to aid crime prevention and to ensure public safety at our venues. This information will not be transferred to a third party with the exception of law enforcement agencies.

Legal Requirements:

  • We need your data to comply with tax laws and other legal requirements.

What we do with it?

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information may be located on servers within the European Union.

No third parties have access to your personal data unless the law allows them to do so. We do however share some data with third-party data processors in order to assist in the fulfillment of the delivery of our products, services or your employment.

Where this occurs, we have put in place a data processing agreement with those third parties concerned which includes adherence to appropriate data security requirements as required by law. We will not pass your information to any third party out of the European Union without first obtaining your consent. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. We can provide details of this upon request.

How long do we keep it?

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. More information on our retention schedule can be made available upon request.

What we would also like to do with it?

We would however like to use your name, phone number and email address to inform you of our future offers and similar products. This information is not shared with third parties, and you can unsubscribe at any time via phone and email.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. You also have the right to request a copy of your data in a portable format and to restrict our processing of your data.

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Team who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

Contact Us

If you want to request information about our privacy policy or wish to exercise one of your rights, please email us at informing us of which right you want to exercise.

Changes to this Privacy Notice

We keep our privacy policy under regular review and as a result, we may amend this privacy policy at any time. Any changes we may make will be posted on this page, so please check back frequently. This privacy policy was last updated on the 24 March 2024